Complaint handling

Client feedback is always taken seriously and necessary action is taken immediately to rectify any problems in delivered translation work.

Any complaints from clients are dealt with promptly and efficiently according to STP’s client complaints procedure and internal guidelines. An annual client satisfaction survey is conducted among key clients, and all suggested areas of improvement are considered and changes implemented as far as possible. The objective of our complaints handling is twofold: to ensure resolution of the issue/correction of any errors and to learn from the issue/errors to avoid repetition.


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